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Top E-commerce Predictions for 2020

In 2019, nearly half of all e commerce sales happened on mobile devices. We\’ll get even closer to 50 percent in 2020 and should tip over the halfway mark by 2021 when the majority of e-commerce transactions will happen on […]

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My Optimistic 2020 Playbook…with Caveats

[…] opposite pole, NPD is forecasting a relatively unexciting 2.7 to 3.2 percent. With six fewer shopping days between Thanksgiving and Christmas this year over last and high levels of inventory due to early over-buying to offset potential tariff increases, I […]

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Ten Leadership Lessons from 2020

[…] in 2021 – and that includes the retail brands that make up our local communities. Quit complaining. Help each other. Feed the hungry (use your foodservice resources). Clothe the people in need (excess inventory). Make the store a hub for […]

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Livestream Selling: Channel Agnostic Nirvana

[…] millennial’s and Gen Z are going down a digital rabbit hole with livestream shopping; some are calling it Next Gen Commerce. While livestreaming may at first appear to be today’s version of “shoptainment,” its real and enduring value will be […]

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Livestreaming: It’s Big in China, Is the US Next?

[…] increase in just one month, February, earlier this year when the pandemic was at its peak in China. Another research company, Payoneer, says the global livestreaming market will hit about $184 billion by 2027, being somewhat more conservative. In the […]

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Shoppable Livestreams Break Through

[…] developed into an established retail channel. Livestreaming was a straightforward evolution in the well-developed Chinese social-retail ecosystem dominated by well- compensated KOLs (key opinion leaders) who transitioned from posting on WeChat or Weibo to livestreaming on Douyin, broadcast from the […]

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Walmart + Jet.com Can Crush Amazon

In April 2014 I wrote, Walmart Can Crush Amazon.  I focused on all of the competitive advantages Walmart has over Amazon. and if leveraged, implementing the right strategies, over time, (and given the time), they could beat Amazon at its […]

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Walmart and Jet.com Failed “Marketing 101”

[…] in 2016, analyzing Walmart (Jet) versus Amazon in terms of its online power, there were some key metric differences. Jet. com gets: Walmart\’s size and deep pockets, (pushing to three-quarters of a trillion dollars vs. about a hundred billion for […]

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Ocado: Tom Hanks or C. Thomas Howell?

[…] crowd oohed and awed throughout the presentation, and especially so when he dropped this robot-filled video on all of us. https://www.youtube.com/watch?v=iogFXDWqDak Right after Mr. Steiner finished his speech, a former colleague of mine turned to me, took out his keys, […]

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